Poker Face-CRM
Poker Face, We have all seen movies that show the difficult moments inside cockpits. The tales are plagued with cool demeanor and almost poise composure. When the subject arises seldom is the image of Ted Striker sweating profusely our benchmark. This composure is a learned behavior, do you think is a technique? And by that let me tell you how I learned about it. In the beginning of my career I had three moments of truth that showed me how I was to behave if something went haywire. My first encounter with that solemn demeanor occurred during a helicopter “payroll flight” in the Guatemalan mountains. I was learning to fly in the area by watching and doing this incredible job. (“Payroll flights” was the name given to these flights by the men and women who waited for us to bring payroll money to their locations) We had to jump between coffee farms, evading weather and navigating, which at the time was almost all what I could take from my rookie standpoint. It w